What We Do

Civic Disability Services Limited, has been providing services to people with a disability, their families and carers for over 50 years.

We have grown to become a service provider of excellence in the disability field.

As an organisation we have evolved and grown to meet the increasing needs of the people we support, in accordance with changes in Government and policy, often in a difficult economic climate. Today we support adults with a disability in employment, accommodation services, day activities and respite.

We are committed to providing quality services to people with a disability and their families; we are well positioned to meet all future challenges in service provision.

Who is eligible for a service?

• Any adult who has a disability who is in the designated target group
• Developmental; intellectual; mild to severe physical; psychiatric; multiple/dual disability
• Acquired brain injury
• Carers of the frail aged who are seeking respite

Who can make a referral?

A person with a disability or anyone with an interest in helping that person.

How can I find out more?

Contact Civic Disability Services on (02) 9524 3916 for more information about the services provided, complete our online form.

Services Provided

• Accommodation support (group homes, semi-independent living)
• Flexible respite (in and out home care, overnight respite, day programs, case management)
• Day activities offering skill developments and recreation
• Specialist programing, behavior intervention and support, and person centered planning
• Employment opportunities, transition to work programs
• Attendant care services
• Drop in support for people from culturally and linguistically diverse backgrounds

All services provided will respect and give consideration to the cultural, linguistic and religious diversity of each person.

Staffing

Many of our staff have backgrounds in community care, and others bring different life experiences. We select and screen staff very carefully and provide them with ongoing training. We do this to ensure that the right person is working for us. We check the references of everyone who wants to work for us, selecting only those who demonstrate an empathy with the people we support and a desire to provide a professional level of service.

A reputation for quality care

Regular internal and external audits are carried out to ensure the continuation of quality care. We also care about the opinions of the people we support and regularly undertake a satisfaction survey. We use the audit and survey results to improve our services and make us more responsive to needs.

Complaint Management

As part of our continuous improvement process, we encourage people to let us know about things they may be unhappy with or suggest improvements that may be made to the services we provide.

So, if you have a complaint about our service, feel your rights have not been recognised or respected or have any suggestions, speak to the person concerned and try to rectify the problem.

If this doesn't work or you wish to lodge a complaint in writing, contact the administration office. We will investigate your complaint promptly. Your complaint will be dealt with confidentially and you will not be disadvantaged by your actions.

Also please refer to Civic Disabilities Services – Rights and Responsibilities Information Brochure, which contains information on other services and referral organisations.