NSW Disability Services Standards

Standard 1

Service Access

Each consumer seeking a service has access to a service on the basis of relative need and available resources.

Standard 2

Individual Needs

Each person with a disability receives a service that is designed to meet, in the least restrictive way, his or her individual needs and personal goals.

Standard 3

Decision Making And Choice

Each person with a disability has the opportunity to participate as fully as possible in making decisions about the events and activities of his or her daily life in relation to the services he or she receives.

Standard 4

Privacy, Dignity And Confidentiality

Each resident’s right to privacy, dignity and confidentiality in all aspects of his or her life is recognised and respected.

Standard 5

Participation And Integration

Each person with a disability is supported and encouraged to participate and be involved in the life of the community.

Standard 6

Valued Status

Each person with a disability has the opportunity to develop and maintain skills and to participate in activities that enable him or her to achieve valued roles in the community.

Standard 7

Complaints And Disputes

Each consumer is free to raise and have resolved, any complaints or disputes he or she may have regarding the agency or the service.

Standard 8

Service Management

Each agency adopts sound management practice to maximise outcomes for consumers.

Standard 9

Family Relationships

Each person with a disability receives a service that recognises the importance of preserving family relationships and is sensitive to their cultural and linguistic environments.

Standard 10

Protection Of Human Rights And Freedom From Abuse

The agency ensures the legal and human rights of people with a disability are upheld in relation to the prevention of sexual, physical and emotional abuse within the service.